Delivery Information

Clear UK delivery expectations for every order, from standard parcels to larger projects.

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Delivery Lead Times

Delivery lead times vary depending on the product. Made-to-order / Bespoke items have longer lead times. This will be managed by our operations team and you will be notified with an expected delivery time. Delivery costs to the UK mainland are calculated and displayed at checkout once your delivery address has been entered. For deliveries outside these areas, please contact our sales team before placing your order. Please note: All deliveries exclude mechanical off-loading unless specifically stated and agreed with our operations team.

Assistance

We know that understanding delivery times and what to expect on the day is essential, especially when ordering larger items like water butts, garden sheds, or wheelie bin stores. This page explains our delivery information for UK mainland orders and sets out what you need to do before we arrive. All prices shown on our website include VAT at the current rate. You will see the full delivery cost in your basket before you commit to purchase.

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Parcel, Pallet & Specialist Deliveries

Smaller items are shipped via parcel couriers. SCS will liaise delivery options with our customers for orders that exceed parcel courier size and weight limits. Some products require specialist delivery services, which may include: Moffett (Truck mounted forklift) Hiab (Lorry mounted crane) Unless explicitly included in your quotation: Off-loading is the customer’s responsibility. If you require specialist off-loading, this can be arranged at an additional cost. Failed deliveries due to a lack of off-loading facilities may incur extra charges. Please inform us in advance if off-loading equipment is not available on site.

Tracking Your Delivery

Once your order is placed, you will receive: An order confirmation email. If you need to: Change your delivery address. Add special delivery instructions. Require an estimated delivery Please contact us as soon as possible. While we’ll do our best to accommodate requests, changes may not always be possible once dispatch is scheduled. If delays occur, we will keep you informed and work quickly to resolve any issues.

Seasonal Closures

Our production facility and offices may be closed on bank holidays and for a period over Christmas and New Year, subject to change. These closures may affect delivery and collection dates.

Accessing Your Delivery

Before placing your order, please ensure: The delivery address is accessible for large vehicles, if required. Any access restrictions, contact details are included in the special delivery instructions at checkout or one of our operations team members have been notified. Failure to disclose access restrictions may result in delayed or failed delivery charges.

Preparing for Delivery

Some items are heavy, bulky, or palletised and may require:

Forklift trucks.
Additional manpower.

If you anticipate any unloading difficulties, you must notify us during checkout. Additional charges may apply if alternative delivery arrangements are required.

Accepting Your Delivery

You (or a representative) should be present to accept and sign for the delivery. On arrival: Inspect goods before signing. Sign the delivery note as “Damaged” or “Unchecked” if applicable. Refused deliveries or failure to accept goods may result in re-delivery charges.

Need help with delivery planning?

Whether you are a contractor, quantity surveyor, or homeowner, we are happy to confirm lead times and access requirements before you order.

Contact our team

Frequently Asked Questions

Do you deliver on weekends?

Standard deliveries take place Monday to Friday. For bulky or project orders, we may be able to arrange a Saturday delivery at an additional cost. Please contact us to check availability.

Can you deliver to a site that is not a residential address?

Yes. We deliver to construction sites, commercial premises, and residential addresses. Please ensure the delivery point is clearly signposted and accessible for the specified vehicle type.

How do I check if a product is in stock?

Stock status is shown on each product page. For made-to-order items, the lead time will be displayed. If you need confirmation for a large quantity, get in touch and we will check availability for you.

What happens if I am not happy with the delivery?

Contact our team as soon as possible and we will resolve the issue. We aim to respond within one working day.

FAQ's