[{"data":1,"prerenderedAt":205},["ShallowReactive",2],{"page-custom-returns-and-refunds-policy":3},{"name":4,"sections":5,"meta_title":196,"meta_description":197,"excerpt":198,"focus_keyphrase":199,"secondary_keyphrases":200,"featured_image_path":16,"featured_image_alt":16,"author_name":16,"og_image_path":16,"meta":204},"page:returns-and-refunds-policy",[6,24,47,51,58,61,67,70,77,80,85,89,92,96,99,103,106,110,113,117,120,124,127,131,134,138,141,145,171,178,181,189,192],{"id":7,"type":8,"settings":9},"section-1781690234910-1f315d4","hero",{"align":10,"height":11,"ctaHref":12,"heading":13,"padding":14,"ctaLabel":15,"imageUrl":16,"videoUrl":16,"imagePath":17,"videoLoop":18,"background":19,"subheading":20,"videoMuted":18,"contentWidth":19,"imageParallax":21,"imagePosition":22,"videoAutoplay":18,"backgroundColor":16,"backgroundWidth":23},"left","large","\u002Fcontact","Returns and Refunds Policy","none","Contact us about a return",null,"uploads\u002Fstorefront\u002F07430163-a28f-4fca-92dd-da9576656f3a.png",true,"default","Clear guidance on returning items, refunds, and what to do if goods arrive damaged or incorrect.",false,"center","fullBleed",{"id":25,"type":26,"settings":27},"section-1783002396261-l337ihr","carousel",{"loop":21,"items":28,"heading":16,"variant":41,"autoplay":21,"showDots":18,"itemAlign":22,"showArrows":18,"subheading":16,"pauseOnHover":18,"logoGrayscale":21,"logoMaxHeight":42,"autoplayInterval":43,"slidesPerViewMobile":44,"slidesPerViewTablet":45,"slidesPerViewDesktop":46},[29,33,37],{"alt":16,"body":30,"href":16,"icon":31,"heading":32,"imageUrl":16,"imagePath":16},"Quick turnaround on every order.","mdi:truck-fast-outline","Fast Delivery",{"alt":16,"body":34,"href":16,"icon":35,"heading":36,"imageUrl":16,"imagePath":16},"Shop with confidence on our storefront.","mdi:shield-check-outline","Secure Checkout",{"alt":16,"body":38,"href":16,"icon":39,"heading":40,"imageUrl":16,"imagePath":16},"Our team is here when you need us.","mdi:headset","Expert Support","features","md",5,1,2,4,{"id":48,"type":49,"settings":50},"section-1783002823749-w5ioo1n","spacer",{"width":23,"padding":19,"background":19,"backgroundColor":16},{"id":52,"type":53,"settings":54},"section-1783002851951-hu2zkb1","imageText",{"body":55,"width":56,"layout":10,"ctaHref":16,"heading":57,"padding":19,"ctaLabel":16,"imageUrl":16,"imagePath":17,"background":19,"backgroundColor":16},"Faulty, or\nNot as specified in your original order.\nIf you believe your product meets one of the above criteria, please contact us as soon as possible so we can assist you.\n\nFor custom \u002F bespoke, cancellations or non-fault returns are not accepted. These products are made to order and cannot be resold or repurposed. We strongly advise reviewing your order carefully before confirming it with Secure Cycle Store for processing.","contained","Returns - We do not accept returns unless an item is:",{"id":59,"type":49,"settings":60},"section-1783002944805-6iyo3u8",{"width":23,"padding":11,"background":19,"backgroundColor":16},{"id":62,"type":53,"settings":63},"section-1783002938316-kpb9g62",{"body":64,"width":56,"layout":65,"ctaHref":16,"heading":66,"padding":19,"ctaLabel":16,"imageUrl":16,"imagePath":17,"background":19,"backgroundColor":16},"Once we receive your faulty or not as specified returned item, it will be inspected by our team. We will notify you when the item has been received and confirm whether your refund has been approved as soon as possible.\n\nIf approved:\n\nYour refund will be issued to your original method of payment.\nRefund processing times vary depending on your payment provider.","right","Refunds",{"id":68,"type":49,"settings":69},"section-1783003076857-85th3wr",{"width":23,"padding":11,"background":19,"backgroundColor":16},{"id":71,"type":72,"settings":73},"section-1783003048227-jmvuw5p","richText",{"html":74,"width":56,"padding":19,"maxWidth":75,"background":76,"backgroundColor":16},"\u003Cp style=\"text-align: center;\">This returns policy forms part of your contract with TCS. It explains your rights and our process for returning items, whether you have changed your mind or received a faulty, damaged, or incorrect product. Our aim is to make the process straightforward and transparent for every customer.\u003C\u002Fp>\u003Cp style=\"text-align: center;\">We sell household products, including \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"\u002Fproducts\u002Fcompost-bins\">compost bins\u003C\u002Fa>, \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"\u002Fproducts\u002Fgarden-sheds\">garden sheds\u003C\u002Fa>, \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"\u002Fproducts\u002Fwater-butts\">water butts\u003C\u002Fa>, drying lines, wheelie bin stores, and \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"\u002Fproducts\u002Fwaste-water-heat-recovery-wwhr\">waste water heat recovery\u003C\u002Fa> systems and want you to be satisfied with your purchase.\u003C\u002Fp>","narrow","subtle",{"id":78,"type":49,"settings":79},"section-1783003086196-v6o69ge",{"width":23,"padding":11,"background":19,"backgroundColor":16},{"id":81,"type":82,"settings":83},"section-1781690234910-a637f16","heading",{"text":84,"align":10,"level":45,"width":56,"padding":14,"maxWidth":75,"background":19,"backgroundColor":16},"Order Cancellations",{"id":86,"type":72,"settings":87},"section-1781690234910-3093265",{"html":88,"width":56,"padding":14,"maxWidth":75,"background":19,"backgroundColor":16},"\u003Cp>\u003C\u002Fp>\u003Cp>For standard (non-bespoke) products, we may, at our discretion, accept cancellation or non-fault return requests. Please note:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Restocking and cancellation charges may apply.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>For custom \u002F bespoke, cancellations or non-fault returns are not accepted. These products are made to order and cannot be resold or repurposed. We strongly advise reviewing your order carefully before confirming it with Secure Cycle Store for processing.\u003C\u002Fp>\u003Cp>You will need your order number and product details when contacting us for security and order management purposes.\u003C\u002Fp>",{"id":90,"type":49,"settings":91},"section-1783003157193-y7qrcq2",{"width":23,"padding":19,"background":19,"backgroundColor":16},{"id":93,"type":72,"settings":94},"section-1781690234910-b2bd3c0",{"html":95,"width":56,"padding":14,"maxWidth":75,"background":19,"backgroundColor":16},"\u003Ch2>\u003Cstrong>How to Start a Return or Cancellation\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>To initiate a return, report an issue, or request a cancellation, please contact us:\u003C\u002Fp>\u003Cp>\u003Cstrong>Email:\u003C\u002Fstrong> \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"mailto:sales@securecyclestore.co.uk\">\u003Cstrong>\u003Cu>sales@securecyclestore.co.uk\u003C\u002Fu>\u003C\u002Fstrong>\u003C\u002Fa>\u003Cbr>\u003Cstrong>Telephone:\u003C\u002Fstrong> \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"tel:01516011750\">\u003Cstrong>01516011750\u003C\u002Fstrong>\u003C\u002Fa>\u003C\u002Fp>\u003Cp>Our team will review your request and guide you through the next steps.\u003C\u002Fp>",{"id":97,"type":49,"settings":98},"section-1783351547583-nqgzq8l",{"width":23,"padding":19,"background":19,"backgroundColor":16},{"id":100,"type":72,"settings":101},"section-1781690234910-65c28f9",{"html":102,"width":56,"padding":14,"maxWidth":75,"background":19,"backgroundColor":16},"\u003Ch2>\u003Cstrong>Replacement Parts\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>If a product or part arrives damaged or broken and you would like to resolve this with replacement parts or this is deemed by SCS as the best resolution for your order:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Replacement requests must be made within (2 business days) of receiving delivery.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Please note:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Returned items must be received and inspected before replacements are dispatched.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Returns and replacement deliveries do not occur simultaneously.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>",{"id":104,"type":49,"settings":105},"section-1783003181478-ys55xa8",{"width":23,"padding":19,"background":19,"backgroundColor":16},{"id":107,"type":72,"settings":108},"section-1783351528427-ja02p6q",{"html":109,"width":56,"padding":14,"maxWidth":75,"background":19,"backgroundColor":16},"\u003Ch2>\u003Cstrong>Missing Items\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>If any items are missing from your order:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Contact us within (2 business days) of receiving delivery.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>We may request additional information (such as photos or item descriptions). If the items cannot be located, we will offer a replacement or refund at our discretion and agreement by SCS.\u003C\u002Fp>",{"id":111,"type":49,"settings":112},"section-1783351585985-ozrmtyv",{"width":23,"padding":11,"background":19,"backgroundColor":16},{"id":114,"type":72,"settings":115},"section-1783351581501-9ore37b",{"html":116,"width":56,"padding":14,"maxWidth":75,"background":19,"backgroundColor":16},"\u003Ch2>\u003Cstrong>Incorrect Items Received\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>If your order does not match the itemised description:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Notify us within (2 business days) of receiving delivery.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Goods must be checked at the customers discretion before signing the delivery note to confirm handover of goods responsibility.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>We aim to respond to all emails within one working day.\u003C\u002Fp>",{"id":118,"type":49,"settings":119},"section-1783003216079-37do4fd",{"width":23,"padding":11,"background":19,"backgroundColor":16},{"id":121,"type":72,"settings":122},"section-1783351611389-z73zqv1",{"html":123,"width":56,"padding":14,"maxWidth":75,"background":19,"backgroundColor":16},"\u003Ch2>\u003Cstrong>Return Shipping\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Returned items must be unused, undamaged and in their original packaging.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Items must be packaged securely to prevent damage during return.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>All returns are inspected before any refund, repair, or replacement is approved by SCS.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Items remain the customer’s responsibility and at their risk until they are received by Secure Cycle Store.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>We recommend using secure, trackable shipping and appropriate packaging to maintain the safety of your package.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>",{"id":125,"type":49,"settings":126},"section-1783351654275-3xfgubf",{"width":23,"padding":11,"background":19,"backgroundColor":16},{"id":128,"type":72,"settings":129},"section-1783351648042-l6l60ya",{"html":130,"width":56,"padding":14,"maxWidth":75,"background":19,"backgroundColor":16},"\u003Ch2>\u003Cstrong>Late Claims\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>Any issues must be reported within (2 business days) of receiving delivery.\u003Cbr>Claims made after this period may be refused and will be treated as customers acceptance of the goods.\u003C\u002Fp>\u003Cp>If a product claimed to be faulty is found to be in full working condition, we reserve the right to:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Charge for return shipping.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>",{"id":132,"type":49,"settings":133},"section-1783351679351-lj3wyx2",{"width":23,"padding":11,"background":19,"backgroundColor":16},{"id":135,"type":72,"settings":136},"section-1783351685304-0w8me92",{"html":137,"width":56,"padding":14,"maxWidth":75,"background":19,"backgroundColor":16},"\u003Ch2>\u003Cstrong>Contact Us\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>If you have any questions about returns, refunds, or your order, please contact our customer support team. We’re here to help ensure a smooth and transparent experience with Secure Cycle Store.\u003C\u002Fp>\u003Cp>\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\u002F\u002Fsecurecyclestore.com\u002Fcontact\u002F\">\u003Cstrong>GET IN TOUCH\u003C\u002Fstrong>\u003C\u002Fa>\u003C\u002Fp>",{"id":139,"type":49,"settings":140},"section-1783351617607-zephouf",{"width":23,"padding":11,"background":19,"backgroundColor":16},{"id":142,"type":82,"settings":143},"section-1783003257929-jcgb8qj",{"text":144,"align":22,"level":45,"width":56,"padding":14,"maxWidth":75,"background":19,"backgroundColor":16},"Frequently Asked Questions",{"id":146,"type":147,"settings":148},"section-1781690234910-2526e89","faq",{"items":149,"width":56,"padding":19,"background":19,"backgroundColor":16},[150,153,156,159,162,165,168],{"answer":151,"question":152},"You have 30 days from receipt to return an item for a change-of-mind refund. For faulty, damaged, or incorrect goods, please contact us within 14 days of receipt.","How long do I have to return an item?",{"answer":154,"question":155},"You are responsible for the cost of returning the item unless we collected it from you as part of the original delivery. We recommend using a tracked service.","Who pays for return postage on a change-of-mind return?",{"answer":157,"question":158},"Contact us within 14 days with a photograph of the damage. We will arrange a replacement or a full refund including any delivery charges you paid.","What if my item arrived damaged?",{"answer":160,"question":161},"No, items must be unused and in their original packaging to qualify for a change-of-mind return. If the item arrived damaged or faulty, please contact us straight away.","Can I return a compost bin or water butt that I have already set up in my garden?",{"answer":163,"question":164},"We process refunds within 14 days of receiving the returned item. Once processed, your bank or card provider may take a further few working days to show the credit.","How long does a refund take to appear in my account?",{"answer":166,"question":167},"Yes, we can arrange an exchange for a different size, colour, or product where available. Contact our team to discuss your requirements.","Can I exchange an item instead of getting a refund?",{"answer":169,"question":170},"Yes. If you are a contractor or quantity surveyor ordering for a project, the same returns policy applies. Please have your order number and project reference ready when contacting us.","Do you offer support for builders or contractors handling returns?",{"id":172,"type":173,"settings":174},"section-1783003295440-nceocjb","button",{"href":175,"size":42,"align":22,"label":176,"width":56,"padding":14,"variant":177,"fullWidth":21,"background":19,"backgroundColor":16},"\u002Ffrequently-asked-questions","More FAQ's","primary",{"id":179,"type":49,"settings":180},"section-1783003228027-27zfh30",{"width":23,"padding":11,"background":19,"backgroundColor":16},{"id":182,"type":183,"settings":184},"section-1781690234910-ebdc99f","cta",{"body":185,"href":12,"href2":16,"label":186,"width":56,"label2":16,"heading":187,"padding":19,"variant":177,"variant2":188,"background":76,"backgroundColor":16},"Our team is here to help. Get in touch with us and we will guide you through the process.","Contact us","Still have questions about returns or refunds?","outline",{"id":190,"type":49,"settings":191},"section-1783003240888-eqwwqck",{"width":23,"padding":11,"background":19,"backgroundColor":16},{"id":193,"type":72,"settings":194},"section-1781690234910-c3ba117",{"html":195,"width":56,"padding":19,"maxWidth":19,"background":19,"backgroundColor":16},"\u003Cp>This policy does not affect your \u003Ca href=\"https:\u002F\u002Fwww.gov.uk\u002Faccepting-returns-and-giving-refunds\" target=\"_blank\" rel=\"noopener noreferrer\">statutory rights under UK consumer law\u003C\u002Fa>. For more information on distance selling regulations, you can refer to the \u003Ca href=\"https:\u002F\u002Fwww.gov.uk\u002Fonline-and-distance-selling-for-businesses\" target=\"_blank\" rel=\"noopener noreferrer\">UK government guidance for online businesses\u003C\u002Fa>.\u003C\u002Fp>\u003Cp>\u003Ca href=\"\u002Fproducts\">Continue browsing our products\u003C\u002Fa> or visit our \u003Ca href=\"\u002Fcontact\">contact page\u003C\u002Fa> for further assistance.\u003C\u002Fp>","Returns and Refunds Policy | TCS","Read TCS's Returns and Refunds Policy for guidance on returns, refunds, damaged goods, eligibility, and how to contact us for support.","A dedicated Returns and Refunds Policy page for UK shoppers, covering eligibility, faulty or damaged goods, refund timelines, return method, and how customers should contact support.","returns policy",[201,202,203],"refund policy","returns information","damaged goods",{"is_preview":21},1792153141114]