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Sales

Our main distribution warehouse is located in Merseyside and provides nationwide delivery.

Head Office - Sales, Accounts & Distribution:

Switchboard: 0151 324 0779

thecodestore.co.uk Ltd. | 44 Canal Street | Bootle | Liverpool | L20 8QU

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Twitter: @thecodestore

Note:-

  • Please leave your name and number we will call you back as soon as possible.
  • We aim to respond to all emails within 48 hours.

 
Opening Times

We are open Monday - Friday from 8.30am - 5pm.

The office and warehouse will be closed on all bank holidays unless otherwise stated.

 
Returns

Please check goods thoroughly upon delivery and do not accept or sign for damaged goods.

Damaged goods cannot be returned.

Please note that orders of different product lines may arrive in different deliveries at different times.

Goods which are unopened and undamaged may be returned within 14 days of receipt to thecodestore.co.uk, however, they are subject to a 20% handling and administration fee. To return goods please contact us immediately to arrange return delivery.

Contact the head office on 0151 324 0779.

 
About Deliveries

Deliveries made through the website before 2pm are usually processed that day.

You will be emailed once you order has been processed and sent out for delivery. You can check on the status of your order at any time by logging in and clicking 'Account Maintenance' on the left hand side of the screen.

Please contact the head office if you have any questions about your order on 0151 324 0779.

 
Company Reg. & V.A.T. No.s

thecodestore.co.uk Ltd. Company Registration Number 7055646

VAT Number: 269110704

 
Complaints

New Complaints

In the unlikely event you have a complaint, please contact us:

Telephone: 0151 324 0779
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Post: thecodestore.co.uk Ltd | 44 Canal Street | Bootle | Liverpool L20 8QU

We typically respond to all written complaints within 48 working hours, however this may take up to 7 working days.

Further Steps

If your complaint cannot be resolved by our support staff you may request to speak to a manager who will try to solve the problem promptly.

Independent Advice

If you would like independent advice please contact the Citizens Advice helpline on 08454 04 05 06.

 
 


© thecodestore.co.uk Ltd. Company Registration 7055646

*Whilst thecodestore.co.uk Ltd. strives to ensure that all products listed on our website comply with the Code for Sustainable Homes, we cannot be held liable for any products sold which do not satisfy the Code for Sustainable Homes criteria, or any further costs or damages whatsoever. thecodestore.co.uk recommends professional advice is sought to accompany the information & products provided by this website. An independent local advisor can be found in our consultants and assessors directory. Please see our full terms and conditions for further details.